Terms of service

Terms of Service

Welcome to JJ Coffee Co's online site! By using our website and purchasing our products, you agree to the following terms and conditions. Please read these Terms of Service carefully before accessing or using our website.

1. General Terms

By visiting our site and/or purchasing something from us, you agree to be bound by these terms and conditions, including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence or have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose. Violation of these Terms may result in the immediate termination of your access to our services.

3. Products and Services

We strive to display as accurately as possible the colors and images of our products. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All descriptions of products and product pricing are subject to change at any time without notice.

4. Shipping and Return Policy

Please refer to our Shipping Policy and Return Policy pages for detailed information.

5. Pricing and Payment

Prices for our products are subject to change without notice. We reserve the right to refuse or cancel orders if fraud or unauthorized transactions are suspected. All payments are processed securely, and you agree to provide current, complete, and accurate purchase and account information.

6. Accuracy of Information

While we make every effort to provide accurate product information, we are not responsible if the information on this site is not accurate, complete, or current. Reliance on any information on this site is at your own risk.

7. Prohibited Uses

In addition to other prohibitions as outlined in these Terms, you are prohibited from using the site or its content to engage in any unlawful conduct, to violate our intellectual property rights, or to interfere with the security features of the website.

8. Limitation of Liability

JJ Coffee Co, JJ's, or its parent company JAMES & JOAN COFFEE CO LLC (a Utah limited liability company) shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of our service or products.

9. Indemnification

You agree to indemnify, defend, and hold harmless JJ Coffee Co, JJ's, JAMES & JOAN COFFEE CO LLC, any related party and our partners, affiliates, officers, employees, and agents from any claim or demand, including reasonable attorney’s fees, due to or arising out of your breach of these Terms.

10. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of our site following any changes indicates acceptance of those changes.

11. Contact Information

For questions about these Terms of Service, please contact us at support@jjcofee.co .

12. SMS/MMS Mobile Message Marketing Program Terms and Conditions

James & Joan Coffee Co LLC (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from James & Joan Coffee Co LLC via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.